Please notice this is only valid for Google Play Store - DMD² in-app purchases and subscriptions. Valid only for non DMD devices.
This FAQ is related to purchasing a plugin and after the purchase DMD² still asks you to buy the plugin.

The most common issues we have seen are:

A) You pressed "Buy Plugin" for a plugin which was not the one you intended! Basically, to buy the map plugin, you need to actually be in the map view screen! The same way that to buy the Roadbook plugin you need to be in the Roadbook view screen. Each paid app section (Map / Roadbook / OBD) has its own "Buy Plugin" popup that, when clicked, initiates the purchase for the active view.

B) Your bank or credit card issuer automatically refunded the purchase. This is very common, a series of banks and credit card issuers have adopted policies where purchases in app stores above a certain value are automatically refunded. To actually check if your purchase was processed you can go to the Play Store app in your device, tap on your profile icon (top right corner), tap on "Payments & Subscriptions" and then you can check the active Subscriptions and your "Budget & History".

C) You have multiple accounts in your device! When there are multiple google accounts in use on a single device, sometimes Play Store purchases get assigned to one account but when an app like ours requests purchase status the Play Store will reply with the purchase list from the other account. We usually recommend having only one logged in account before making the purchase!

Conclusion:
- Check if the purchase was validated and not refunded, you can check this in Google Play Store app under your profile. If your bank is automatically refunding the purchase, use another card or contact the bank.
- Check if you have multiple accounts, if you do, remove one of the accounts, if the purchase is placed with the wrong account you will need to get a refund in the Google Play Store and make the purchase again.
- Contact us for help, although we are very limited in what we can do, payments and subscriptions are managed by Google Play Store, if you provide a purchase ID (which is the ID you get from Google Play Store when you get the purchase confirmation email) we can check the purchase status and even force a refund if required.

The most common issues for sensors not showing in the search dialog are a dead battery or the valve tread was not enough to trigger the sensor pin.

In the case of a dead battery a simple battery replacement will fix it.
In the case of not enough tread in the valve, try installing the sensor without the security nut to see if the extra thread is enough.

To force a sensor to go into discoverable mode you can do the following:

1. Slow unscrew the sensor from the valve, the air pressure difference should force the sensor to broadcast

2. Remove the sensor battery, wait 1 minute, reattach the battery, start the dialog in DMD² again.

When you load a GPX file with routes, the app will try to calculate a navigation (line path with turn instructions) for each of the routes.

By default DMD² uses a road profile, so if the route has off-road sections you probably need to choose a off-road profile for that route. To do this click on "GPX" to open the GPX Manager > Tap on the GPX file that contains the route > Tap the "Routes" button > select the route from the list and change profile from "Road Fast" to anything else.

On some cases the GPX file even contains both tracks and routes and you do not even need or want to use the route, in that case, to avoid seeing the error you just need to hide the route that is not calculated.

In this video you can see how to "hide" a route, so that it does not show the error dialog anymore.
In the same dialog you can also see the current selected profile "Road Fast", if you tap on that button you can change the profile.

Video

The only things that can continuously use internet data are online map layers and group ride. Here is an average data use reference:

Group Ride - around 10MB per hour (can be a bit more of less depending on the number of users in the group)
Satellite View - around 35MB per hour (depends on the map areas you load / zoom to )
Hill-shading Layer - around 40MB per hour (depends on the map areas you load / zoom to )

Everything else is user triggered, for example, downloading a map, which should be done only on a decent WIFI connection.

When DMD2 asks for the notification access permission, sometimes it can happen that you get a warning about it being a "restricted setting".

This is something you can easily solve by manually providing the "Allow restricted settings" permission.

This is done in Android Settings > Apps > Tap on DMD2 > Tap on "Force Close" > Tap on the 3 dots in the top right corner and select "Allow restricted settings".

In the video you can check step by step how to enabled restricted settings for DMD2.

Video

White stripes over the map (vertical or horizontal - usually in a grid pattern), means there was some system or app map scale change and some resident graphics cache was not cleared.
The easiest way to fix this is to just kill the DMD² app once, it will invalidate the cache.

In the video you can see two different ways to kill the app, either access the recents screen and kill the app by dragging it up or go to Android Settings > Apps > Tap on DMD² > tap on "Force Stop".

Video

To export a GPX file recorded with DMD2 you just need to use the Recordings List interface:

1. Tap the GPX button in the map view

2. Tap "Recorder" in the bottom of the GPX Manager dialog

3. Tap "Recordings" in the bottom of the GPX Recorder dialog

4. Tap on the file you want to export

5. Tap the "Share" or "Export" (depending on the language).

6. Select the destination to export to.

We usually export to something like Google drive because it provides easy cloud storage with access on any device.

In the video you can see the complete steps to export a recorded GPX file to Google Drive

Video

If the map is not following your location there are 3 possibilities:

• No Location update is arriving DMD² - Check that location is enabled in your device and make sure you provided location permission for DMD². Other than this unless you have some sort of hardware issue, DMD² should be capable of receiving location updates from the device.

• No location fix - Either you are inside a building or a tunnel or for some other reason you have poor GPS signal in the place where you are at the moment. Check precision and last update time (2. in the image), ideally you want a low value (lower than 5m precision), next to the precision value you can check how long ago was the last update, usually "1s" (1 second) is the optimal time.

• Wrong follow location mode - There are a series of different follow location modes (Button 1. in the image) make sure you are using one of the following modes:

Faced to Travel Direction - Map will follow your location and rotate so that up faces your travel direction.

North Up - Map will follow your location with no rotation, up is always north.

Disabled - Map will not follow your location!

Paused - Temporarily paused due to controller panning or any action to preview a location, press on it to go back to previous mode or wait 20 seconds and, most of the times, it will resume automatically.

There are other follow modes, which are disabled by default, if your button shows any other icon besides the ones mentioned here it means you enabled another mode, you can enable / disable modes in: Map Configuration (button with 3 overlayed squares) > Follow Icon & Modes Tab.

Notice that the follow location toggle button will cycle through all the enabled follow modes. You might need to tap on it multiple times for it to reach whatever is the desired follow mode.

The bottom menu bar will disappear for two reasons:

1) The screen is locked using the assigned hardware button for screen touch toggle, which for DMD device this is configurable in the included system app called "Buttons", to setup open Button app > Tap Device Settings > Check P Functions - "Toggle Screen Touch"), for non DMD devices there is a lock icon that allows you to enable and disable screen touch. 

2) If you have touched or tapped the top status bar. The top status bar includes a Tap functions that allows you to toggle the bottom menu visible or hidden.

In the video you can see:

• Lock & unlock screen touch

• Tapping the top status bar

Video

Updates from the Google PlayStore only work when DMD2 was purchased and downloaded from the PlayStore.  If the device is a DMD Navigation unit, or you have installed the DMD2 APK version, updates are pushed automatically - do not use the PlayStore for updates and do not worry about Play Store.

If you already downloaded maps but the map screen is all white and no map is showing there are two possible causes:

1) The map location is not centered in your current location - If you downloaded the map to your current location make sure the map is centered to your location (tap this button, make sure the icon is a filled arrow or compass):

2) One of your map files are corrupted - Either the download was interrupted too many times, the storage device changed (removed SD Card) or for some reason the map file is just not complete. In this case you need to download the map again.

If you have downloaded more than one map file, you should disable them all and enable one by one and check which map is causing the error, once you find it, download it again.

To enable / disable any of the downloaded maps you can follow the steps in the video.

Video

In DMD² you can go to Global Settings (cog wheel button in the bottom menu) and perform a Backup and Restore.

Tap on “Create Zip and Save” to generate a zip file with all your data, when the zip file is ready DMD² will ask you where you want to save it, we recommend sending it to Google Drive.

To restore use the “Import Zip and Restore”, it allows you to select your backup zip file to restore.

You can use this between different devices.

The only data which is not included is the offline map files, they are too big. For that reason you will always need to download the maps again.

We get a lot of emails about not being able to login in the DMD Navigation website, the issue here is that 98% of the times the user never even created an account in our website.

There seems to be a misunderstanding that if you bought a DMD² subscription you have an account and you can login, this is not true.
When you buy any DMD² plugin or map subscription the purchase is handled by Google Play Store, your purchases are registered in whatever google account you are using and that is in no way related to the DMD² website.

The account in the DMD² website is totally independent, it exists so that you can use the group ride feature.

If you want to use the group ride feature you need to create an account in the DMD Website and you need to follow the instructions available here.

No, and it is not planned for the foreseeable future.  Development of a feature rich application like DMD² is significantly more difficult in the iOS environment. 

Additionally, most Apple devices are not suited for motorcycle activity, particularly when it comes to dust, water, vibration and temperature resistance and protection. The device offer in the Android eco-system simply makes it a better platform for navigation.

No, you do not. Although there are some online functions in DMD² you can use it fully offline.
The only thing for which you need an internet connection is for the initial offline map downloads, after you downloaded all the maps you need, you can use the app offline.

Some extra functions that require internet if you want to use them:

• Group Manager - Location sharing with a group of friends

• Satellite View map layer

• Hillshading map layer

• Weather map layers

• Online Location/Address search (uses Google Places), offline search is also available but is more limited

• Fire Alert system

• Global Emergency alert system

There are three common causes for map download issues:

• Internet Issues - The internet connection is slow and/or unstable.  In this situation it is recommended to try again once you can connect to fast WIFI network and download or update one map at a time.  Typically the download will complete but it can take a long time depending on the quality of the connection.

• Insufficient storage space - In this case you will need to free up storage space by removing other apps or user files, you can also consider deleting DMD² maps for countries which you do not need anymore (if you have any).

• DMD² app lost access to storage - We have seen cases where after system updates, DMD² can no longer access the device storage, to sort this we recommend doing a "clear storage", check how to do it here.

Extra rare case:
Missing Storage Unit - This would happen only for users with SD Cards, we do not recommend using SD Card due to how fragile they are, if DMD2 looses access to the SD Card and you have selected to use an SD Card for map storage in the app settings, make sure the card is inserted and working correctly.

Close DMD² and clear the app storage, this will erase everything and it will be like you are running DMD2 for the first time.

Cannot close DMD²? Then you probably are running DMD² as the default home app, click here to learn how to change the default home and change it to the a stock launcher.

Clearing app storage is not the same as uninstall and re-install, please notice that a lot of the times when you uninstall an app, some of the files and settings will be kept. For this reason it is really important that you do a full clear app storage.

To clear app storage you can go to Android Settings > Apps > Tap on DMD2 > Storage & Cache.
Alternatively you can simply press on hold on top of the DMD² app shortcut and select "App Info" > Storage & Cache.

Check the video example on how to perform a "clear storage":

Video

The map in DMD² can be displayed in either its country native language or you can set it to English, German or French (if available).

To change map language you can click on the map configuration button (top round button with 3 squares icon) and then tap on "User Interface" tab, the setting you want to change is "Map Language".

The available settings are:

• Localized Map Language

• English or available latin alphabet

• French > English or available latin alphabet

• German > English or available latin alphabet

Notice that if English is not available it will fallback to whatever is available in latin alphabet, for French and German if not available they fallback to English.

If the exit button is not available in the bottom menu, chances are, you set DMD² as your device default home app.

The default home launcher is the app which is shown when your device first starts or when you press the home button.

Some users want their devices to behave more like a traditional Android device, with a regular or stock launcher where they can launch any app including DMD². Other users will use the tablet mostly on their motorcycles and want DMD² to be the default home app. For this reason DMD² can be setup as the default home app or you can use it as a regular app.

Whatever you prefer, notice that you can always change this at any time. The default home app is an Android setting that can be changed in the Android settings.

The place where you change this is in Android Settings > Apps > Default apps > Home app.
Check the video bellow to see how to get to the "default home" Android setting:

Video

Yes, for the Play Store version of DMD², when you buy in-app purchases or subscriptions, they will be available on all your devices that are running the same Play Store account.

No. These are basically streaming devices, which means it will be your pocket device streaming the app, this is not suitable for DMD².

Not only Android Auto and Car Play are limited by the fact you need a compatible app but also because AA / CP app versions are not the same as when you run the app natively. Basically the app will stream a stripped down version (limited and forced to use the available AA/CP layouts) where a lot of the DMD² (or any other app) features would be missing.

Although this system might be useful in your car or even on a motorcycle if your doing single day short rides, this is not a good solution for adventure riding. In addition, your streaming device (your phone) would discharge much faster.

Map updates are pushed every two months.  However, to ensure no loss of navigation ability while using the system, there is no automatic map update in DMD2.  You will be notified of map updates by the Map Configuration button on the Map View displaying, in green, the number of available updates as a number.  To trigger the update, you must manually enter the “Map Configuration” dialog, go to download maps, tap on the respective region and update each individual map.

A data connection is required for the map update.

Once you have started a map update, the map being updated is no longer available until the update is complete.

This is not uncommon and is due to the screen being activated by water drops. Using the Buttons App (a system app available on all our devices), configure one of the available hardware buttons to enable/disable screen touch. When riding in the rain lock the screen touch!

Inside the DMD2 app you will even find an option to automate this while you ride and you can even assign this function to one remote controller button.

All these apps are part of the device system applications, they are specific to DMD Navigation devices. If you have a DMD Navigation device and you cannot find these apps pre-installed, please contact support, we can easily fix it with a remote FW update push.

By default when you plug our devices to a PC it will only charge the device.
If you want to access the device files from the PC you need to enable File Transfer in the device settings.

To do this you can check this video:

- Swipe down from the top of your screen
- Tap on the notification that says "Charging this device via USB"
- In the USB Preferences enable "Use USB for - File Transfer"

If no on-screen keyboard pops up when you tap on any text input type box chances are you need to enable the "On-Screen Keyboard" setting in the Android input settings. This usually is required to do once when you connect a remote controller by bluetooth.

You can find this setting in Android Settings app > System > Language / Input.

Updates from the Google PlayStore only work when DMD2 was purchased and downloaded from the PlayStore.  If the device is a DMD Navigation unit, or you have installed the DMD2 APK version, updates are pushed automatically - do not use the PlayStore for updates and do not worry about Play Store.

If the exit button is not available in the bottom menu, chances are, you set DMD² as your device default home app.

The default home launcher is the app which is shown when your device first starts or when you press the home button.

Some users want their devices to behave more like a traditional Android device, with a regular or stock launcher where they can launch any app including DMD². Other users will use the tablet mostly on their motorcycles and want DMD² to be the default home app. For this reason DMD² can be setup as the default home app or you can use it as a regular app.

Whatever you prefer, notice that you can always change this at any time. The default home app is an Android setting that can be changed in the Android settings.

In short, NO. Our devices include a GPS chip and antenna and you can use any navigation app without a SIM Card.

You should however be aware that there are both online navigation apps (which require internet connection) and off-line apps (that do not require any connection), usually offline navigation apps will allow you to pre-download all the map data so that you can use the device offline.

For the DMD² app, internet connectivity is only needed to conduct online search for addresses, download maps, some extra optional online map layers and for the Group Share functionality, otherwise, it can remain offline and fully functional.

If you want any of the online features while riding, you can share your pocket phone internet connection (hotspot) or use a SIM card if your device supports it.