Please notice this is only valid for Google Play Store - DMD² in-app purchases and subscriptions. Valid only for non DMD devices.
This FAQ is related to purchasing a plugin and after the purchase DMD² still asks you to buy the plugin.

The most common issues we have seen are:

A) You pressed "Buy Plugin" for a plugin which was not the one you intended! Basically, to buy the map plugin, you need to actually be in the map view screen! The same way that to buy the Roadbook plugin you need to be in the Roadbook view screen. Each paid app section (Map / Roadbook / OBD) has its own "Buy Plugin" popup that, when clicked, initiates the purchase for the active view.

B) Your bank or credit card issuer automatically refunded the purchase. This is very common, a series of banks and credit card issuers have adopted policies where purchases in app stores above a certain value are automatically refunded. To actually check if your purchase was processed you can go to the Play Store app in your device, tap on your profile icon (top right corner), tap on "Payments & Subscriptions" and then you can check the active Subscriptions and your "Budget & History".

C) You have multiple accounts in your device! When there are multiple google accounts in use on a single device, sometimes Play Store purchases get assigned to one account but when an app like ours requests purchase status the Play Store will reply with the purchase list from the other account. We usually recommend having only one logged in account before making the purchase!

Conclusion:
- Check if the purchase was validated and not refunded, you can check this in Google Play Store app under your profile. If your bank is automatically refunding the purchase, use another card or contact the bank.
- Check if you have multiple accounts, if you do, remove one of the accounts, if the purchase is placed with the wrong account you will need to get a refund in the Google Play Store and make the purchase again.
- Contact us for help, although we are very limited in what we can do, payments and subscriptions are managed by Google Play Store, if you provide a purchase ID (which is the ID you get from Google Play Store when you get the purchase confirmation email) we can check the purchase status and even force a refund if required.

The most common issues for sensors not showing in the search dialog are a dead battery or the valve tread was not enough to trigger the sensor pin.

In the case of a dead battery a simple battery replacement will fix it.
In the case of not enough tread in the valve, try installing the sensor without the security nut to see if the extra thread is enough.

To force a sensor to go into discoverable mode you can do the following:

1. Slow unscrew the sensor from the valve, the air pressure difference should force the sensor to broadcast

2. Remove the sensor battery, wait 1 minute, reattach the battery, start the dialog in DMD² again.

When you load a GPX file with routes, the app will try to calculate a navigation (line path with turn instructions) for each of the routes.

By default DMD² uses a road profile, so if the route has off-road sections you probably need to choose a off-road profile for that route. To do this click on "GPX" to open the GPX Manager > Tap on the GPX file that contains the route > Tap the "Routes" button > select the route from the list and change profile from "Road Fast" to anything else.

On some cases the GPX file even contains both tracks and routes and you do not even need or want to use the route, in that case, to avoid seeing the error you just need to hide the route that is not calculated.

In this video you can see how to "hide" a route, so that it does not show the error dialog anymore.
In the same dialog you can also see the current selected profile "Road Fast", if you tap on that button you can change the profile.

Video

This is not uncommon and is due to the screen being activated by water drops. Using the Buttons App (a system app available on all our devices), configure one of the available hardware buttons to enable/disable screen touch. When riding in the rain lock the screen touch!

Inside the DMD2 app you will even find an option to automate this while you ride and you can even assign this function to one remote controller button.